Refund policy

1. REFUND & RETURN POLICY

Last updated: August 4, 2026

Thank you for shopping with PRIME. We want you to be confident in every order. This policy explains how returns, exchanges, and refunds work.

Return window

You may request a return or exchange within 14 days of the date your order is delivered.

Condition of returned items

To be eligible for a return or exchange, items must be:

Unworn, unwashed, and undamaged
In their original condition with all tags attached
In their original packaging

For hygiene reasons, we cannot accept items that have been worn, washed, altered, or that show signs of use.

Bundles

Bundle items (for example, the Core Bundle — All 4 Colors) may be returned as a complete set only. Individual tees from a bundle cannot be returned separately.

How to start a return

Email us at Primewearkw@gmail.com or on Instagram @stayinprime with your order number and the item(s) you'd like to return or exchange. We'll confirm the next steps and the return address.

You are responsible for return shipping costs, unless the item is defective or we sent the wrong item.
We recommend using a trackable delivery method, as we can't be responsible for items lost in return transit.

Exchanges

Need a different size? Exchanges are welcome within the 14-day window, subject to stock availability. If your requested size is unavailable, we'll offer an alternative or a refund.

Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 7–14 business days (the exact timing depends on your bank or card provider). Original shipping charges, where applicable, are non-refundable.

Defective, damaged, or wrong items

If your item arrives faulty, damaged, or incorrect, contact us within 7 days of delivery at Primewearkw@gmail.com with photos. We'll arrange a free replacement or full refund, including any shipping costs.

Order cancellations

You may cancel your order for a full refund before it has been dispatched. Once an order has shipped, it falls under the standard return process above.